What are your days and hours of operation?

Office hours are Monday through Friday from 8 a.m. until 5 p.m. EST. Telephone calls will be accepted until 7 p.m. Monday-Friday, and Saturdays 9 a.m.-3p.m. Emails will also be received during these times. Job requests sent after normal office hours will be processed in a timely manner and based on specific rush requests (see What is the extra cost for rush processing?) Work is NOT performed on Sundays.

When must payment be transmitted for services ?

New clients must pay 75% of the fees upon requesting services. The remaining 25% must be remitted before product delivery. A 10% discount will be provided to those paying in full upon request of services (please request an invoice to pay from) Arrangements may be made, on a case-by-case basis, for existing clients to pay after services are provided.

When requesting a prepaid slot of time - it must be paid 100% before any work commences. There is not an additional discount for paying in advance since it is required.

How can payment be made ?

Debit/Credit card payments are accepted through Paypal. You can also pay, through Paypal, with a checking account or account balance you establish. Checks and/or money orders may be mailed to Betsy Rice, 5116C Odell King Rd., Burlington, North Carolina 27217. There will be a $30 fee for all returned checks. Please visit the Services or Personal Services page and add the services you're neeing to the Shopping Cart. You can then designate whether you will make payment through Paypal or mail your payment upon checkout.

What fees do you charge for shipping disks or hard copies?

The actual fee estimate from the shipping provider. I will use the USPS unless client expresses another preference.

What fees do you charge for producing hard copies of a document?

When documents are mailed, a draft preview copy will be provided with the disk, at no additional charge. Additional hard copies are 10¢ pg. for black and 20¢ for minimal color. Documents with extensive color, photograph-type paper/ink, etc. will be charged accordingly.

What is the extra cost for rush processing?

Depending on workload, and responsibilities for other clients, all work will be processed in the fastest time possible. Many items will arrive within a matter of hours . There is a 20% premium charge for services provided if completion is required in less than 12 hours OR if requests are made after normal office hours and requested by early morning the next day. For services needed within 24 hours there is a 10% premium charge. Client will be given an estimated date of transmission upon receipt of materials. An optional fee schedule will be outlined for a faster processing time. The client can then choose which services to contract for.

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